Troubleshooting SoftwareProcess Entities

The troubleshooting overview in AMP gives information for how to find more information about errors.

If that doesn’t give enough information to diagnose, fix or workaround the problem, then it can be required to login to the machine, to investigate further. This guide applies to entities that are types of “SoftwareProcess” in AMP, or that follows those conventions.

VM connection details

The ssh connection details for an entity is published to a sensor host.sshAddress. The login credentials will depend on the AMP configuration. The default is to use the ~/.ssh/id_rsa or ~/.ssh/id_dsa on the AMP host (uploading the associated ~/.ssh/id_rsa.pub to the machine’s authorised_keys). However, this can be overridden (e.g. with specific passwords etc) in the location’s configuration.

For Windows, there is a similar sensor with the name host.winrmAddress.

Install and Run Directories

For ssh-based software processes, the install directory and the run directory are published as sensors install.dir and run.dir respectively.

For some entities, files are unpacked into the install dir; configuration files are written to the run dir along with log files. For some other entities, these directories may be mostly empty - e.g. if installing RPMs, and that software writes its logs to a different standard location.

Most entities have a sensor log.location. It is generally worth checking this, along with other files in the run directory (such as console output).

Process and OS Health

It is worth checking that the process is running, e.g. using ps aux to look for the desired process. Some entities also write the pid of the process to pid.txt in the run directory.

It is also worth checking if the required port is accessible. This is discussed in the troubleshooting guide Server Connectivity, including listing the ports in use: execute netstat -antp (or on OS X netstat -antp TCP) to list the TCP ports in use (or use -anup for UDP).

It is also worth checking the disk space on the server, e.g. using df -m, to check that there is sufficient space on each of the required partitions.